River Falls Chamber Business Breakfast
December 06 • 7:30 AM - 9:00 AM
Time: 7:30 AM - 9:00 AM
Kiss Your Customers Hello,
So You Never Have To Kiss Them Goodbye.
Steps to Build Customer Loyalty.
© 2018 Chez Raginiak
With Chez Raginiak, MBA
Award-winning author and speaker
We are being told that in today’s biz environment, all shoppers and customers want to do is get in, get what they want, and get out. So, unless you are memorable, you are quickly forgotten in the fast-moving and noisy world of instant gratification and unlimited choices of products and services.
In this uplifting and fun program, Chez packs your session with effective ideas that will explain how to avoid the current traps for the brick-and-mortar companies created by online stores and service providers. More and more small businesses ask themselves: How can we survive and thrive in this mobile and insta-shop world?
See what happened to Barnes & Noble, Aeropostale, J.C. Penney, Office Depot or RadioShack. Scary. Going… Going… Gone! So, how can we compete with the mega powers of online shops providing products or services that are produced more effectively, sold at more attractive prices, and preferred by customers?
During this program you were learn to:
1. Create a fantastic first impression and a “Flashbulb” in the minds of your customers, so they remember you forever – in a good way!
2. Prevent any chance of creating negative experiences, so nothing “bad” gets registered in the memories of those whom you serve.
3. Create a memorable culture that results in loyal customers.
4. Use creativity, teamwork, and great attitude to make your customers return, and to make sure you enjoy what you do—because everything affects everything.